We remain committed to making banking personalised, faster, safer and more convenient for our customers.”Ĭitibank strives to help customers grow and protect their wealth by offering a suite of investment and insurance solutions, through face-to-face advisory or simple steps on the Citi Mobile® App.Ĭustomers can do close to 100 per cent of financial transactions at their fingertips on the mobile app, thus allowing them to bank anywhere, anytime. I want to thank our customers for recognising our efforts with this best customer service accolade. Mr Brendan Carney, chief executive officer of Citibank Singapore, outlines the philosophy that drives his bank’s business: "At Citibank Singapore, we are obsessed with creating exceptional client experiences, whether they are meeting with our dedicated team of experts or using our intuitive mobile app. With a razor-sharp focus on delivering excellence, Citi’s consumer banking arm – Citibank Singapore – was ranked the top commercial bank in Singapore's Best Customer Service survey by The Straits Times and research firm Statista. Today, Singapore is one of Citi’s four wealth hubs, as well as a key operational and technology centre for the financial institution’s businesses globally. In that time, Citi’s presence here has grown from a small branch at 1 Prince Street to become a vital part of the bank’s global business.
This year marks Citi’s 120th anniversary in Singapore.
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